Certgon
Certificates, no red tape.

Type: Website
Industry: Digital certificates
Platforms: E-commerce

The problem

Buying a digital certificate felt like a trip to the notary.

Certgon sells digital certificates (e-CPF and e-CNPJ) to people and companies that need to sign documents and issue invoices.

Buyers rarely know which type to choose, and the purchase and validation process tends to be confusing and full of steps.

What we did

We designed an e-commerce site that helps people pick the right certificate and takes them from choice to payment in a few screens, with PIX, boleto or card.

An e-commerce site that helps you pick the certificate and pay in a few screens.

After purchase, the customer portal brings together orders, certificates and support, so no one has to call to check on their status.

Decisions

The 3 key decisions

What we decided before designing, and why.

Choose by use, not by acronym
The store asks what the certificate is for and recommends the type. The acronym comes later.
Short checkout
Cart, details and payment in sequence, with PIX featured as the fastest option.
Visible post-purchase
Order and validation status in the customer portal, from payment to issuance.